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SmartWash Frequently Asked Questions

  • What are your hours?
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    We are open 24 hours a day, 7 days a week. In fact, we’re open on holidays including Thanksgiving and Christmas at SmartWash Laundry Center, “We Never Close!” Simply register your SmartWash Laundry card and access our facility whenever you choose.
  • What size washers and dryers do you have?
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    Our brand new, state of the art equipment works like no other machines around. The inventory of machines range from 20lb washers, for smaller loads, up to 80lb machines, to handle your largest items or loads imagined. We have 20lb, 30lb, 40lb, 60lb, and 80lbs machines in our store. The technology of these machines spin your laundry at 200 G-Force, removing more water from your clothes, resulting in shorter dry, saving you time and money! Our facility also has thirty-six 45lbs dryers. Never wait!! These innovative dryers, direct all the heated air through your laundry load at the optimum time in the tumble process. This means faster dry times for you, our customer.
  • Is this a national chain or franchise?
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    No, SmartWash Laundry Center is locally owned and operated by a family right here in Bourbonnais, IL.
  • Which washer size should I use to wash my clothes?
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    It depends on the actual size of your load. Selecting the right washer is as simple as trying it on for size. If you put the load into the washer and you find yourself having trouble closing the door, then you probably should move up to the next size machine. On the other hand, our front load washers actually work better when they are more than half full. In fact, you can fill the washer nearly completely full, just don’t stuff it tight. For best results, leave a little room for water and agitation!
  • Is there anything to entertain us while we’re waiting on our laundry?
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    Yes, our location has three flat panel TV’s, FREE Wi-Fi, and in store vending machines.
  • Is your Laundromat attended?
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    Yes, SmartWash Laundry Center is attended by the friendliest attendants from 6:00am - 9:00pm. We believe in not only investing in high quality equipment, but also investing in high quality people. Our attendants are highly trained, and ready to help you anytime they’re on duty.
  • Do I call each time I need laundry service?
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    That depends. If you want full service (we pick up, wash & fold and deliver to you) you can set up an account with us (it’s free to do so), and can establish a regularly scheduled pickup day. Otherwise, just give us a call to schedule a pickup. It’s also a good idea to give us a call if you’re going to be dropping off a large amount of laundry (over 80 pounds) for our Wash, Dry, & Fold service, so we can insure to staff accordingly for a quick turn time on your order.
  • Do you separate whites and colors for customers?
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    Yes, we do that for you. We wash and dry your clothes with the highest of care, insuring top notch results.
  • What happens if my clothes are lost?
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    Our facility will have a “Lost & Found” for any clothing that may accidently get left behind. We regret that we are unable to reimburse customers for missing items that we cannot verify. Our liability for any verifiable lost articles shall not exceed 3 times our charge for processing it. However, please contact us if you cannot find an article of clothing, and we will speak to the attendant who processed your order. Additionally, we can check our video security and double check our lost and found.
  • Do I have to be home when you pick up or deliver my clothes?
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    No, but you must provide clear instructions as to where we can find your SmartWash laundry bag and where to drop it off. Most people leave their laundry bag on the porch, in/next to their garage, by their back door, etc.
  • Do you accept checks?
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    All currency (credit, debit, and cash) must be added to your SmartWash Club Card for services. Checks are only acceptable for commercial accounts.